betjl Privacy Policy – Your Data, Your Rights

Privacy at a Glance

The cards below summarise betjl's core privacy commitments. Please read the full policy sections that follow for complete details.

1Information We Collect

betjl collects personal data that is necessary to operate the platform, verify player identities, process payments, and comply with applicable legal and regulatory obligations. The categories of personal data we collect include:

• Identity and contact information: full name, date of birth, mobile phone number, and email address provided at registration.
• Identity verification documents: copies of national ID, passport, or other government-issued documents collected during KYC verification.
• Financial transaction data: deposit amounts, withdrawal amounts, transaction timestamps, and the payment methods used (bKash, Nagad, Rocket, Upay, bank transfer).
• Gaming activity data: game history, bet amounts, win/loss records, session timestamps, and responsible gaming tool settings.
• Technical data: IP address, device type, operating system, browser type, and session logs, collected automatically when you use the platform.

We collect this information directly from you when you register, deposit, request a withdrawal, or contact our support team. We may also collect certain technical information automatically when you use the platform, such as your device type, operating system version, browser type, and IP address. This technical data is used solely to improve platform performance and detect security issues — it is not used to identify you personally without cause.

2How We Use Your Information

betjl uses the personal data it collects for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those stated below. The primary purposes for which we process your personal data are:

• Account creation and management: to register your account, verify your identity, maintain your account settings, and communicate with you about your account.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to verify that payment methods belong to the registered account holder.
• Regulatory compliance: to meet our legal obligations under applicable AML, KYC, and financial regulations, including the detection and reporting of suspicious activity.
• Fraud prevention and platform security: to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Marketing communications (with consent only): to send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.

3Legal Basis for Processing

betjl processes your personal data on one or more of the following legal bases, depending on the specific processing activity: (a) Performance of a contract — processing that is necessary to provide you with the services you have requested, such as account management, deposits, and withdrawals; (b) Legal obligation — processing that is required to comply with applicable laws, regulations, and regulatory guidance, including anti-money laundering (AML) requirements and KYC identity verification; (c) Legitimate interests — processing carried out for betjl's legitimate business interests, such as fraud prevention, platform security, and improving the user experience, where those interests are not overridden by your rights and freedoms; (d) Consent — where you have provided explicit consent, such as agreeing to receive promotional communications.

4Sharing Your Information

betjl does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your data only in the limited circumstances described below:

• Payment processing providers: betjl works with payment gateway and mobile banking integration partners to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These partners receive only the transaction data necessary to process and verify your payment.
• Identity verification and KYC providers: betjl may use specialist third-party KYC and identity verification service providers to assist with verifying player identities and complying with regulatory obligations.
• Regulatory and law enforcement authorities: betjl may be required by law to disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction. betjl will only make such disclosures where legally compelled to do so.
• Business successors: in the event of a merger, acquisition, or sale of betjl's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

Any third-party service providers with whom betjl shares data are contractually bound to process that data only for the purposes specified by betjl, to keep it confidential, and to implement appropriate technical and organisational security measures. betjl remains responsible for ensuring that third-party data processing is carried out in accordance with this Privacy Policy.

5Cookies and Tracking Technologies

betjl uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the site. betjl uses the following categories of cookies:

• Essential cookies: these are strictly necessary for the platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without breaking the platform.
• Functional cookies: these enable enhanced functionality such as remembering your language preference, display settings, and responsible gaming tool configurations between sessions.
• Analytics cookies: betjl may use privacy-respecting analytics to understand aggregate platform usage patterns (e.g. which game categories are most popular, average session length). Analytics data is anonymised and cannot be used to identify individual players.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the platform — you may not be able to log in or complete transactions if essential cookies are turned off. betjl does not use third-party advertising cookies or cross-site tracking cookies.

6Data Security

betjl implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption on all pages and data transmissions, encrypted storage of sensitive account data, access controls limiting which staff members can view personal data, and regular security reviews of platform infrastructure.

betjl's payment processing infrastructure is designed to handle bKash, Nagad, Rocket, Upay, and bank transfer transactions securely. Financial transaction data is transmitted over encrypted channels and is not stored in plaintext at any point. betjl does not store your full mobile banking PIN or bank account password — only the information necessary to verify your payment method identity is retained.

7Data Retention

betjl retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active accounts, personal data is retained for the duration of the account relationship. For closed or suspended accounts, betjl retains a minimum set of identifying data and transaction records for a period of at least five (5) years following account closure, in accordance with applicable anti-money laundering regulations and financial record-keeping requirements.

Marketing and promotional communications data (where you have opted in) is retained until you withdraw your consent or opt out of communications. You may opt out of marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

8Your Data Rights

As a player on betjl, you have the following rights with respect to your personal data. To exercise any of these rights, please contact betjl's support team at [email protected]. betjl will respond to verified requests within a reasonable timeframe:

• Right of access: you have the right to request a copy of the personal data betjl holds about you, together with information about how it is being used.
• Right to rectification: if any personal data betjl holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances, you have the right to request that betjl delete the personal data it holds about you. This right is subject to legal retention obligations that may prevent full deletion.
• Right to restrict processing: you may request that betjl restrict the processing of your personal data in certain circumstances, such as while a correction request is being investigated.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Please note that some of these rights are subject to limitations. For example, betjl may be unable to delete certain data if it is required to retain it by law (such as financial transaction records for AML compliance). Where a request cannot be fulfilled in full, betjl will explain the reason and fulfil the request to the extent possible.

9Payments and Financial Data

betjl processes financial data relating to your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported payment methods. This financial data is used exclusively for the purposes of processing transactions, verifying payment method ownership, preventing fraud, and meeting AML and KYC regulatory obligations. betjl does not store complete mobile banking credentials (PIN codes, full account numbers) — only the minimum information required to verify that a payment method belongs to the registered account holder.

betjl is required by applicable financial regulations to maintain records of financial transactions for compliance and audit purposes. These records may include deposit amounts, withdrawal amounts, transaction timestamps, and the payment methods used. This data is stored securely and accessed only by authorised personnel with a legitimate operational or compliance need.

10Minors

betjl's platform is strictly intended for adults aged 21 and above. betjl does not knowingly collect personal data from individuals under the age of 21. If betjl becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe that a minor has created a betjl account, please contact [email protected] immediately so that the matter can be investigated and resolved.

11Changes to This Privacy Policy

betjl may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or platform features. The date of the most recent revision is always displayed at the top of this page. Where a material change is made to this policy, betjl will endeavour to notify registered players via email or a prominent notice on the platform before the change takes effect.

Your continued use of betjl following the posting of a revised Privacy Policy constitutes your acceptance of the updated policy. If you disagree with any changes to this policy, you should stop using the platform and may request account closure by contacting [email protected].

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to betjl's handling of your personal data, please contact our support team. betjl aims to respond to all data-related enquiries within a reasonable period. All correspondence is handled in English and kept confidential.